Rose/Rosemary/Rossie?) for making this process less difficult. But I thank the government, this institution and each person involved, like the kind and patience lady that just helped me on the phone, (Mrs. What is behind to be doing this, is hard to handle, and every other little thing, it looks as a huge one! Maybe I’m the only person who feels like this, maybe not. It’s not easy to apply for benefits when I should be contributing and helping others. but this app made it so easy!! I thank you. I was already getting blocked when heard I need to submit a document. Where I used to fill a paper job-application and submitted in person! I think it sounds better “old fashioned” than old! ) and for whatever reason, afraid of technology, after many intents for different kind of things. Thank you for taking the time to give a positive review! Be sure to check out future releases. Overall, I’m so happy with the changes made! Hopefully this helps all of us stay on top of renewal deadlines better, and our active benefits. The app wasn’t intuitive before because users had to navigate it, with many clicks, as if it were the website. I also like that the app developers realized that the phone app NEEDED to be different from the website. (Although the update to the website is also way better than it was before, during the height of the pandemic.) Honestly, the app seems a lot better than the (also updated) website. Right off the bat I can see my SNAP balance, freeze my card, read my documents from oldest to newest, and immediately determine which benefits are active and which are not. However, the new interface is so much cleaner and intuitive. For security reasons, the app logged me out during long periods of unuse- which were frequent because every time I tried to use it to upload documents OR check my SNAP balance, I couldn’t do it.) And I don’t know because it was really confusing using the app before. (I mention this to give the app development team an idea of which update I’m referring to because I’m not sure when it exactly the new version was rolled out. The recent update to the app is incredibly better and user-friendly than it was during the height of the pandemic. Recent Updates Have Finally Made This App Accessible Search by your current location or ZIP code.Freeze or replace your stolen or lost card.View documents you’ve attached and sent us through the website or app.Attach photos of the documents or forms we need from you and then send them to us.
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